Privacy Policy
Your privacy matters deeply here. This Privacy Policy explains how Internal Shifts collects, uses, stores, and protects your personal information in accordance with the British Columbia Personal Information Protection Act (PIPA). By using this website or engaging with Internal Shifts services, you are agreeing to the practices described below.
Last Updated: July 30, 2026
1. Who I am
Internal Shifts is a wellness practice operated by Sheila Bell and located in Victoria, British Columbia, Canada. I offer EFT (Emotional Freedom Techniques), energy healing, and somatic and trauma-aware wellness support. For privacy-related questions, you may contact me at info@internalshifts.com.
2. What Personal Information I Collect
I may collect the following types of personal information:
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Contact information: your name, email address, and phone number
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Booking and intake information: health history, wellness goals, and session notes you choose to share
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Website usage data: IP address, browser type, pages visited, and time spent on our site (collected passively via analytics tools and cookies)
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Payment information: processed securely through third-party payment platforms; we do not store card details directly
I collect only the information necessary for providing our services or operating the website.
3. How I Collect Your Information
I collect personal information:
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When you complete a contact or intake form on the website
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When you book a session or make a purchase
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When you email or message me directly
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Automatically through cookies and analytics tools as you navigate the website (see the Cookie Notice for details)
4. How I Use Your Information
Your personal information is used to:
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Respond to your inquiries and provide the services you've requested
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Manage appointments and communicate session details
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Maintain records relevant to your care and my practice
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Improve the website and understand how visitors engage with the content
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Send you relevant updates or newsletters, only where you have given consent
I do not sell, rent, or trade your personal information to third parties.
5. Consent
By providing your personal information to Internal Shifts, you consent to its collection and use as described in this policy. Where I collect sensitive wellness or health-related information, I will seek your express consent. You may withdraw consent at any time by contacting me directly, subject to legal or contractual obligations that may require me to retain certain records.
6. Disclosure to Third Parties
I may share your information with:
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Service providers who assist in running my practice (e.g., booking platforms, payment processors, email services), under confidentiality agreements
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Legal or regulatory authorities, if required by law
I take care to work only with providers who maintain appropriate privacy standards. Some third-party tools may store or process data outside of British Columbia; where this occurs, I take reasonable steps to ensure your information remains protected.
7. How I Protect Your Information
I use reasonable technical and administrative safeguards to protect your personal information from unauthorized access, loss, or misuse. In the event of a privacy breach that creates a real risk of significant harm, I will notify affected individuals and the Office of the Information and Privacy Commissioner of BC (OIPC BC) without unreasonable delay, as required by PIPA.
8. Retention and Disposal
I retain personal information only as long as necessary for the purposes for which it was collected, or as required by applicable law. When no longer needed, information is securely deleted or de-identified.
9. Your Rights
Under BC's Personal Information Protection Act, you have the right to:
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Request access to the personal information I hold about you
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Request corrections to any inaccurate or incomplete information
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Withdraw consent to my use of your information (subject to any legal requirements)
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Ask questions or raise concerns about my privacy practices
To exercise any of these rights, please contact me at info@internalshifts.com If you have a privacy concern that I am unable to resolve, you may contact the OIPC BC at www.oipc.bc.ca.
10. Changes to This Policy
I may update this Privacy Policy from time to time. When I do, I will revise the "Last Updated" date at the top of this page. Continued use of the website or services after changes are posted constitutes your acceptance of the updated policy.
Internal Shifts | Victoria, BC | internalshifts.com